Aunt Bea
Master Chef
Fuming!
My apartment complex has switched payment apps from Zego to Active Building this month.
When I signed onto the app for the first time it showed a significant past due amount.
It seemed odd to me because the previous app took my payment automatically on the first of each month.
I went to the office to seek an explanation and hopefully some assistance in correcting the information.
The manager was quick to explain, without looking at my account or lease, that they were still in the process of loading the new rents and that I should be patient and give them some time.
I asked what my new rent was projected to be and why that new amount would be in effect prior to receiving a change of terms or extension, without proper notice, no answer.
It’s frustrating and worrisome.
I will try to pay my rent by personal check on the first but I’m concerned that they will not accept it and the new system will not accept what it sees as a partial payment.
I need to start working the phone on Monday to see if I can find some information on my options.
My apartment complex has switched payment apps from Zego to Active Building this month.
When I signed onto the app for the first time it showed a significant past due amount.
It seemed odd to me because the previous app took my payment automatically on the first of each month.
I went to the office to seek an explanation and hopefully some assistance in correcting the information.
The manager was quick to explain, without looking at my account or lease, that they were still in the process of loading the new rents and that I should be patient and give them some time.
I asked what my new rent was projected to be and why that new amount would be in effect prior to receiving a change of terms or extension, without proper notice, no answer.
It’s frustrating and worrisome.
I will try to pay my rent by personal check on the first but I’m concerned that they will not accept it and the new system will not accept what it sees as a partial payment.
I need to start working the phone on Monday to see if I can find some information on my options.