Slow cooker lid

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It is not normal. The lid is warped or twisted out of shape. Since it is new, you should return it for a replacement.

If you cook with the lid like this, moisture and heat will escape. Your dish will not be the same.
 
I would return it for sure..Moisture/heat will escape and your food will not cook properly... Plus you could end up with other issues like the glass breaking while cooking a nice meal..
 
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