Appliance Take-Aways
Makes complete sense to me. Last time we redid a kitchen after months of reno, problems and slow downs, on the day the last thing was finally done and the range was functional I ordered a delivery pizza and ate it on paper towels.
So, did you get your fridge?
We did! And we have a microwave! Now we just need the cabinet parts to build the small cabinet. I can see it coming together!
So here is what I have learned from my appliance fiasco (other than not to do a remodel during a pandemic.)
Lowe's is huge. Really big. Sadly, Peter at one store does not know what Paul at the other store is doing. For example, an item was ordered online, but it is delivered from a store nearer to another city (for whatever reason.) All of the components are not delivered. You pick up missing pieces at your local Lowes, but they cannot give it to you. You must purchase it again, and then work with the other store to get reimbursed for missing items. To me, this makes zero sense to me. However, that is how it went down with the kitchen tile. Silly me thought Lowes was Lowes. Instead, it feels more like independent franchises.
Lowe's people (for the most part) really do want to help, but they do not have adequate information to do so. For example, the manager of the local Lowes was trying to seek our refrigerator at ANY Lowes, but never found it. Also, customer service was under the impression that a refrigerator was to be delivered, they were not. In fact, somehow, the order had been canceled - likely due to the fact that the microwave was discontinued. The poor local manager had no idea.
Communication with Lowes is difficult. Again, it is rare that one person has all of the answers. My ONLY issue with Lowes is communication - including the access the employees have to product. It's sincerely not fair to the employees or customers.
We ended up receiving our refrigerator through Home Depot online. It was delivered to my......dining room. To get it into the kitchen, doors had to be removed, which they do not do. When we called the store who delivered, we were told that they had "no one qualified to remove the doors" on our particular fridge.
Also, the delivery people were not permitted to remove an interior door to see whether the fridge would then slide into the kitchen. Ah well....they brought it in from the truck. And we have our fridge...that makes artesian ice! Once it gets all hooked up. Frank and his friend removed the doors and got it in place.
Another friend told me that Lowe's and Home Depot rely on third party delivery. This makes sense to me as some deliveries were awesome and others were problematic. She also told me that Best Buys runs its own inventory per region and they maintain control of their deliveries. Also, the updates were incredible.
With our selected microwave being discontinued, we opted for one made by kitchenaid. I ordered it online and got a confirmation. I then got regular updates up until the morning of the delivery. The delivery guys called 20 minutes before arriving. And they were very helpful and very careful with our product. Also, they were willing to do whatever we needed them to do in regards to the delivery. Plus, they gave me their names prior to leaving and asked me to provide feedback on their service. Based on this alone, if possible, I will return to Best Buys for appliances.
Below is a photograph of the unhooked up fridge! I can see it coming together!
I'm spending today lining shelves, and considering what will go where. And hoping the cabinet pieces will arrive so this can be complete!