cflatt
Sous Chef
Yeah it's been a while since I have posted. Life get's busy, etc...
Years back I purchased one of the original Stokers (non wifi). It has held up pretty well over time, though I do tend to baby it. It has come in handy when things get really busy and sleep and family time win out. I even recommended one to my brother and he purchased one after the wifi version came out.
When I made the original purchase I was going to put in some permanent wiring so I emailed Rocks to ask if there was a maximum distance before the signal degraded. After 4 emails with no reply I gave up trying. I also found out months later that one of the extra temp probes I ordered was faulty and couldn't be calibrated. I take responsibility for that as I am certain they would've replaced it had I checked it when I first got it.
Fast forward to this past month. On Sept 2 I placed an order for a new WSM fan adapter kit (just the hardware) and the brackets that allow you to place the lid on the lower bowl and use it like a grill. This was going to come in handy for an upcoming trip.
The order processed instantly and 2 weeks later I received it USPS. Except parts were missing. I took a couple of pics and emailed them along with a nice email and asked if they could get the missing parts out. 48 hours later I finally get a short response saying that they will send out my WSM parts. That was basically it. 10 days later I still have nothing so I emailed and simply let him know that I was disappointed in the service and would like to know the status.
30 days after the original order, 2 weeks after I was promised the missing parts, 5 days after my last email, I get an email with a "sincere apology" stating that it will go out today...USPS.
In the grand scheme of life it's not a big deal, I get that. But when I order something over 35 days out for a trip and more than likely it won't be here for it...and simply because someone couldn't send out the parts when they say. It deserves a mention.
I won't go all stupid and say that I will never purchase again from them. That would be stupid. I own the Stoker and if temp probes break then I have to get them there. BUT, when it does give up the ghost I see a guru in my future.
Other than that the play was fine Mrs. Lincoln. Hope all is well with everyone.
Years back I purchased one of the original Stokers (non wifi). It has held up pretty well over time, though I do tend to baby it. It has come in handy when things get really busy and sleep and family time win out. I even recommended one to my brother and he purchased one after the wifi version came out.
When I made the original purchase I was going to put in some permanent wiring so I emailed Rocks to ask if there was a maximum distance before the signal degraded. After 4 emails with no reply I gave up trying. I also found out months later that one of the extra temp probes I ordered was faulty and couldn't be calibrated. I take responsibility for that as I am certain they would've replaced it had I checked it when I first got it.
Fast forward to this past month. On Sept 2 I placed an order for a new WSM fan adapter kit (just the hardware) and the brackets that allow you to place the lid on the lower bowl and use it like a grill. This was going to come in handy for an upcoming trip.
The order processed instantly and 2 weeks later I received it USPS. Except parts were missing. I took a couple of pics and emailed them along with a nice email and asked if they could get the missing parts out. 48 hours later I finally get a short response saying that they will send out my WSM parts. That was basically it. 10 days later I still have nothing so I emailed and simply let him know that I was disappointed in the service and would like to know the status.
30 days after the original order, 2 weeks after I was promised the missing parts, 5 days after my last email, I get an email with a "sincere apology" stating that it will go out today...USPS.
In the grand scheme of life it's not a big deal, I get that. But when I order something over 35 days out for a trip and more than likely it won't be here for it...and simply because someone couldn't send out the parts when they say. It deserves a mention.
I won't go all stupid and say that I will never purchase again from them. That would be stupid. I own the Stoker and if temp probes break then I have to get them there. BUT, when it does give up the ghost I see a guru in my future.
Other than that the play was fine Mrs. Lincoln. Hope all is well with everyone.